Privacy Policy
Privacy Policy – US POINT
Introduction
At US POINT, we value our customers' privacy and are committed to protecting personal information collected through our website and mobile application.
US POINT is a brand owned by TAKWA Company, which has more than 60 years of experience in the Saudi automotive spare parts market.
This Privacy Policy explains what personal information we may collect, why we process it, how we share and protect it, and the rights available to individuals under applicable Saudi laws, including the Personal Data Protection Law (PDPL).
1. Data Controller Information
- **Brand:** US POINT
- **Owner and Operator:** Al Taqwa Company
- **Commercial Registration Number:** 700006564
- **Country:** Kingdom of Saudi Arabia
- **Business Activity:** Online sale of automotive spare parts
TAKWA Company acts as the data controller for personal data processed in connection with operating US POINT, within the scope of its actual responsibilities.
2. Personal Information We Collect
We may collect the following categories of information:
**Account and Contact Information**
- Full name.
- Mobile phone number.
- Email address.
- Shipping and delivery address.
- Account and login information.
**Orders and Transactions**
- Purchased products.
- Order and invoice numbers.
- Purchase amounts and payment methods.
- Shipping and delivery status.
- Return, exchange, and warranty claims.
**Vehicle Information**
- Vehicle manufacturer.
- Model and production year.
- Vehicle Identification Number (VIN), where provided.
- Engine and vehicle variant information, where needed.
**Technical and Usage Information**
- IP address.
- Device and operating system information.
- Browser type.
- Login and logout records.
- Failed login attempts and error logs.
- Session identifiers and cookies.
- Website and application usage data.
**Customer Support Information**
Customer inquiries, complaints, communications, product photographs, and documents submitted for orders or warranty claims.
3. Purposes of Processing
We process personal information where an appropriate legal basis exists to:
1. Create and manage customer accounts.
2. Process and confirm purchases.
3. Handle payments and issue invoices.
4. Prepare, ship, and deliver orders.
5. Assist with vehicle and spare-part compatibility.
6. Process warranty, return, and exchange requests.
7. Provide customer support.
8. Send transactional notifications.
9. Protect accounts and prevent fraud.
10. Improve website and application performance.
11. Meet legal, accounting, and tax obligations.
12. Send marketing communications where legally permitted and any required consent has been obtained.
4. Online Payments and Card Security
Payments are processed through **Paymob** or other approved payment service providers displayed during checkout.
- Card information is processed through the payment provider's systems.
- Customers must not share card PINs or verification codes with US POINT representatives.
- US POINT may retain transaction references, payment status, and amounts necessary for order administration and accounting.
- Saving payment cards for future use is subject to the payment provider's disclosed procedures and any required customer consent.
- Payment information is also subject to the payment provider's applicable privacy and security policies.
The actual payment integration must be verified to ensure that sensitive card data is not stored inappropriately within US POINT systems.
5. Sharing Personal Information
We may share the minimum necessary personal information with:
- **Payment service providers:** To process payments and refunds.
- **Shipping and logistics partners:** To deliver orders and provide tracking updates.
- **Suppliers and inspection providers:** To process warranty claims.
- **Technology and hosting providers:** To operate, maintain, and secure our systems.
- **Government and regulatory authorities:** Where disclosure is legally required.
We do not sell customers' personal information.
Any sharing is subject to appropriate legal grounds, safeguards, and applicable requirements.
6. Cookies and Similar Technologies
Our website may use cookies and similar technologies for:
- **Essential functions:** Authentication, shopping carts, and session management.
- **Functional preferences:** Remembering language and other settings.
- **Analytics:** Understanding and improving website performance.
- **Marketing:** Measuring campaigns and personalizing advertisements where implemented.
Customers will be provided with appropriate options to manage non-essential cookies, and consent will be obtained where required.
Disabling essential cookies may affect website functionality.
7. Notifications and Communications
We may send email, SMS, or application notifications for:
- Account creation and verification.
- Order and payment confirmations.
- Shipping and delivery updates.
- Warranty and return claim updates.
- Account security alerts.
Marketing communications will be sent in accordance with applicable legal requirements, including consent and opt-out mechanisms where required.
8. Information Security
US POINT aims to implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, alteration, or unlawful disclosure.
Depending on the systems actually implemented, measures may include:
- Encrypted communications.
- Access controls.
- Monitoring of suspicious login activity.
- Security and error logging.
- Session and account protection.
- Backup and incident response procedures.
No technical system can guarantee the elimination of all risks, but appropriate safeguards are applied to reduce them.
9. Data Retention
Personal information is retained only as long as necessary for the purposes for which it was collected or as required by applicable legal, accounting, or tax obligations.
Retention periods may vary depending on the data category, including account records, orders, invoices, warranty claims, and security logs.
When retention is no longer necessary or legally justified, personal data will be securely deleted, destroyed, or anonymized as appropriate.
10. Your Personal Data Rights
Subject to applicable legal conditions and exceptions, individuals have rights under the Saudi PDPL, including:
- Right to be Informed: To understand the purposes and legal basis for processing.
- Right of Access: To request access to personal data.
- Right to Obtain a Copy: To request a copy of personal data in accordance with applicable rules.
- Right to Correction: To request correction or completion of inaccurate or incomplete data.
- Right to Destruction:To request destruction of personal data where legally applicable.
- Right to Withdraw Consent: Where consent is the legal basis for processing, subject to applicable legal exceptions.
Requests may be submitted through the official customer support channels.
11. Account Deletion
Customers may request account deletion through available website or application features or by contacting customer support.
Requests will be processed according to applicable law. Certain information may need to be retained for legal, tax, or outstanding transaction purposes.
A clear in-app account deletion mechanism should be provided where required by applicable app store policies.
12. International Data Transfers
Some technical services may involve processing or transferring personal data outside Saudi Arabia.
Where such transfers occur, US POINT will comply with the Saudi PDPL and applicable regulations governing international transfers, including relevant legal safeguards.
Actual international processing arrangements should be confirmed and reflected in the final published policy.
13. Children's Privacy
The store is intended for individuals legally able to make purchases or those acting under appropriate legal supervision.
Children's personal information will not be processed in violation of applicable legal requirements.
14. Third-Party Services and Links
Our website and application may contain links to external services, including payment and logistics providers.
Such providers may operate under their own privacy policies, without limiting US POINT's legal responsibilities for processing under its control.
15. Policy Updates
We may update this Privacy Policy to reflect changes in services, data processing activities, or legal requirements.
Updated versions and their effective dates will be published, and material changes will be communicated where required.
16. Complaints and Inquiries
Customers may contact US POINT through its official channels to submit privacy inquiries, complaints, or personal data rights requests.
Individuals also retain the right to submit complaints to the competent authority in accordance with applicable procedures.
17. Contact Information
US POINT – A Brand Owned by TAKWA Company
Commercial Registration Number: 700006564
For privacy-related inquiries, please use the official contact channels published on our website and mobile application.
US POINT | Your Privacy and Trust Matter
Last updated: 12 October 2026
