Terms & conditions
Terms & Conditions – US POINT
Last Updated: October 12, 2026
Introduction
Welcome to US POINT an online store specializing in automotive spare parts in the Kingdom of Saudi Arabia.
US POINT is a brand owned by Al Taqwa Company, which has more than 60 years of experience in the automotive spare parts market.
All spare parts offered through the store fall under the US POINT brand and are supplied according to the applicable product specifications and quality standards.
Please read these Terms and Conditions carefully before using our website, mobile application, or purchasing products.
By using the store or completing a purchase, customers acknowledge these Terms and Conditions, without waiving any statutory rights under applicable Saudi laws.
1. Store Information
- Brand: US POINT
- Owner and Operator: TAKWA Company
- Commercial Registration Number: 700006564
- Country: Kingdom of Saudi Arabia
- Business Activity: Automotive spare parts and related products
2. Website and Application Use
Users must use the website and application for lawful purposes only.
The following activities are prohibited:
- Providing fraudulent or intentionally misleading information.
- Attempting unauthorized access to systems or accounts.
- Using the platform for illegal activities.
- Copying protected content without authorization.
- Placing fraudulent orders or misusing payment services and promotional offers.
US POINT may take appropriate action against misuse, including restricting accounts where legally justified, while respecting customers' statutory rights.
3. Account Registration
Customers may create an account to manage orders and access store services.
Customers are responsible for:
- Providing accurate and current information.
- Protecting their login credentials.
- Preventing unauthorized account access.
- Updating contact and delivery details.
- Reporting suspected unauthorized activity.
Personal information is processed according to the store's Privacy Policy.
4. Products and Specifications
US POINT aims to provide clear product information, including:
- Product name and category.
- Part number.
- Vehicle compatibility, where available.
- Price and applicable taxes.
- Availability.
- Warranty status and duration, where applicable.
Customers should verify compatibility with their vehicles before purchasing.
The store remains responsible for the accuracy of its advertised product information under applicable law.
5. Prices and Value Added Tax
All prices are displayed in Saudi Riyals (SAR).
Applicable Value Added Tax (VAT) and the total payable amount are disclosed before order confirmation.
Shipping fees may vary based on the delivery city, address, and order characteristics.
US POINT may update prices and promotions, provided that subsequent changes do not improperly affect confirmed orders or statutory customer rights.
6. Orders and Confirmation
After placing an order, customers receive a reference number for tracking purposes.
Order processing is subject to payment verification, product availability, and accurate delivery information.
If an item becomes unavailable after confirmation, the customer will be offered appropriate options, including an agreed replacement or a refund.
No substitute product will be supplied without customer approval.
7. Payment Methods
Available payment methods are displayed during checkout and may include Mada, Visa, Mastercard, and other supported methods.
Online payments are processed through **Paymob** or other approved payment providers shown during checkout.
Payment card information is processed through the payment provider's security systems.
Customers must not share card PINs or verification codes with customer support representatives.
Card details may only be stored for future transactions through disclosed payment-provider mechanisms and with any required customer authorization.
8. Shipping and Delivery
US POINT provides shipping services to locations covered by its logistics partners.
- Shipping fees depend on the destination and order characteristics.
- Applicable delivery charges are displayed before checkout.
- Estimated delivery times are provided during checkout or in the order details.
- Customers must provide accurate delivery information.
- Order updates may be sent through available communication channels.
Delivery delays will be handled in accordance with the Shipping Policy and applicable consumer rights.
9. Receiving Orders
Customers are encouraged to inspect delivered products and verify that the items match their orders.
Visible damage, missing accessories, or incorrect products should preferably be reported within 48 hours of delivery to support prompt investigation.
This operational reporting period does not eliminate statutory consumer rights.
10. Returns and Exchanges
Returns and exchanges are governed by the store's published Return and Exchange Policy.
Electrical and electronic parts are excluded from standard returns and exchanges requested due to a change of mind or because the product is no longer required, subject to applicable legal exceptions.
Manufacturing defects, incorrect deliveries, non-conforming products, and other legally protected cases remain eligible for applicable remedies.
11. Warranty
All spare parts are subject to the US POINT warranty policy.
- Commercial warranty periods vary by product type.
- The warranty period begins upon product receipt.
- Warranty information is displayed on product pages.
- Electrical and electronic parts are excluded from additional commercial warranty coverage unless otherwise specified.
- Warranty claims are processed according to the published Warranty Policy.
Commercial warranty terms do not override mandatory statutory consumer rights.
12. Product Installation
Customers are advised to install automotive parts at qualified workshops and retain installation records.
Customers should follow applicable installation and usage instructions.
US POINT is not responsible for damage proven to have resulted solely from improper installation by an independent third party, except where liability is imposed by applicable law.
13. Electronic Invoices
US POINT issues electronic invoices containing the required transaction and tax information in accordance with applicable requirements of the Saudi Zakat, Tax and Customs Authority (ZATCA).
Invoices include a QR code where required under the applicable e-invoicing regulations and implementation phase.
Customers may access their invoices through order details or other available store channels.
14. Promotions and Discounts
Promotional offers may be subject to specific conditions, validity periods, and stock limitations.
Customers must not misuse promotional codes or offers.
Multiple promotions may not be combined unless expressly permitted.
Changes to future promotions will not improperly affect confirmed orders.
15. Privacy and Data Protection
US POINT processes personal information in accordance with applicable Saudi Personal Data Protection Law requirements.
Information may be used to process orders, payments, deliveries, customer support requests, and warranty claims.
Necessary data may be shared with authorized payment providers, logistics companies, and relevant service providers where a valid legal basis exists.
Further details are provided in the separate Privacy Policy.
16. Intellectual Property
The US POINT brand, logos, website content, designs, images, and marketing materials are protected by applicable intellectual property laws.
Unauthorized commercial reproduction or distribution is prohibited, except where permitted by law.
17. Liability
US POINT remains responsible for its products and services as required by applicable laws.
The store is not responsible for damage proven to have resulted solely from misuse, improper installation, or external causes unrelated to product defects or the store's obligations.
Nothing in these Terms and Conditions excludes liability where such exclusion is prohibited by law.
18. Amendments
US POINT may update these Terms and Conditions when necessary.
Updated terms and their effective date will be published on the website or application.
Changes will not retroactively remove customers' accrued rights relating to previous purchases.
19. Governing Law and Disputes
These Terms and Conditions are governed by the laws and regulations of the Kingdom of Saudi Arabia.
Customers may contact customer support to seek an amicable resolution, without limiting their right to approach competent authorities.
20. Contact Information
For inquiries, complaints, or order support, customers may contact US POINT through the official communication channels published on the website and mobile application.
US POINT – A Brand Owned by TAKWA Company
Commercial Registration Number:700006564
Last updated: 12 October 2026
